SYNC Employment Center

Job ID#: 230101

Job Details

(Seeking multiple candidates)

Job Summary

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SYNC Center is seeking customer service representatives to provide incoming call support for corporate clients in a remote call center setting. Make a difference in the lives of those reaching out for help. Use your passion to assist others by having straight-forward conversations with customers regarding clients products and services. Full product line training provided to inform, assist and educate customers on products, services and procedures.

Duties / Responsibilities

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• Assist client callers with customer billing inquiries and various account requests 

• Build trust and rapport with the client customer through clear, respectful interaction 

• Resolve customer problems utilizing client tools and troubleshooting guides/procedures.

• Determine business offerings that the customer does not currently have and upsell 

• Code calls accurately and completely on customer accounts

• Strive to ensure First Call Resolution (FCR) and high customer reviews.

• Knowledge of clients processes and policies 

• Understand and implement client quality guidelines

Job Requirements

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- - Successfully complete 4 week training curriculum

- - Customer service experience

- - Dedicated work desktop -or- laptop (with current antivirus)

- - 60 GB Hard-drive (minimum) 

- - 4 GB RAM (minimum)

- - Windows 10 -or 11 operating system

- - Wired internet connection

Benefits

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- - Comprehensive training and mentorship programs

- - Training bonus

- - Amazon business discounts

- - Accidental Death & Dismemberment Insurance

- - Prescription discounts

- - Life Insurance (Eligible to qualify)

- - Flexible work schedule and freedom to work from any location (with wired connection)

- - Career advancement opportunities

- - Professional development assistance

Additional Job Details

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> Location: Remote (Call-Center)

> Job Type: Contract

> Date Posted: 01-01-2023

> Rate: $11.00 Per hour

Apply

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Submit resume here >>> syncemploymentcenter.com/apply