Customer Service Professional Training Agreement

SYNC Call Center agree to cover all training costs associated with the Certification course for the Customer Service Professional (CSP) applicant and their identified learning objectives. 

(Trainee) agree to complete all work, assignments and practice modules reasonably presented by the Company's training entity (Arise).

1. (Trainee) is expected to complete training period in its entirety, as required for CSP to complete the certification course

2. Training period in length is 3 - 6 weeks; Monday through Friday for 4 hours.

3. During this time the (Trainee) will commit to -4- hours per day (Monday - Friday) to work on his/her certification obligations

4. Any tasks undertaken by the (Trainee) while on a training period will have the purpose of promoting the (Trainee's) competence, understanding and familiarity of the Client's business; including the (Trainee's) agreed learning objectives.

5. (Trainee) will be under an obligation to make satisfactory progress on the training period program, such progress will be gauged by the appointed Trainer.

6. (Trainee) will be expected to reach a reasonable standard of competence and performance for each task for which he/she has been trained.

7. (Trainee) will have no contractual relationship with SYNC Employment Center and that the training agreement is not an employment contract. However; the (Trainee) will be expected to behave on behalf of the Company he/she is assigned and shall abide by all the terms and conditions applicable to the Company’s policies, core values and procedures.

8. (Trainee) will receive his/her pay for trainee period within 4 weeks from their training certification date. Trainee is required to service a minimum of 40 hours after completing certification to receive training pay. The (Trainees) 'Paid-Training' will be automatically included in their 2nd paycheck via direct-deposit -OR- in the form of a live check if (Trainee) has not submitted direct deposit banking information to SYNC Employment Center.

9. (Trainee) is expected to attend training in its entirety with no missed days. If (Trainee) is unable to attend any day of training; the Trainer and SYNC Employment Center must be immediately informed on the first day of absence.

10. The (Company) shall be the first point of contact for the (Trainee). Any requests from the (Trainee) should be communicated to the (Trainer) during the training period.

12. SYNC Employment Center or the (Trainer) may terminate the training period at any time if the (Trainee's) performance is unsatisfactory and by the discretion of SYNC Employment Center or the Trainer for ANY breaches of the training agreement. Early termination of the training period forfeits the training reimbursement.

13. Grounds for immediate termination as determined solely by the Training Company of the Trainee include but are not limited to the following actions or events:

a. Excessive or Unauthorized absences with lack of communication

b. Incapacity to attend training experience

c. Inappropriate language or conduct of the (Trainee)

d. Inappropriate behavior of the (Trainee)

e. Misuse of tools or information of the company

f. Failure to make progress in the skills and towards the goals set out between the Trainee and Trainer

g. Failure to commit the Minimum Hours Requirement or to provide the Services

h. Fraud or any criminal offense

i. Breach of this agreement

14. Progress and performance of all Trainees will be reviewed during and after the training period and performance review will be conducted with the following criteria:

a. Standard of work and behavior during training period

b. Average handle time and performance metrics

c. Attendance and Commitment adherence metrics

d. General conduct and customer interaction